WhatsApp

Connect WhatsApp with your tekos omnichannel experience.

If you have a multi-agent users, who communicate from their inbox to customer on Whatsapp, you may need using Twilio API for Business Communication

You can use the twilio whatsapp sandbox for testing and also the production ready mode with Messaging Service

Twilio preparation:

• For Twilio Account SID & Twilio Auth Token - Go to https://www.twilio.com/console/project/settings

Live credentials in Twilio settings page.

• SandBox Webhook - Go to: https://www.twilio.com/console/sms/whatsapp/sandbox Under the input box “WHEN A MESSAGE COMES IN” insert link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”. Also save the number bellow for future usage.

• For production ready Twilio Messaging Service SID - Go to https://www.twilio.com/console/sms/services, and follow the steps to create messaging service. In the Properties tab you will find the SID.

Properties Tab In Twilio Messaging Service

• Production Ready Webhook - For Messaging Service Webhook go to your created messaging service

  https://www.twilio.com/console/sms/services under the Integration Tab. Select "Send a webhook" In "Request URL" enter link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”

Integration Tab in Twilio Messaging Service