Connect WhatsApp with your tekos omnichannel experience.
If you have a multi-agent users, who communicate from their inbox to customer on Whatsapp, you may need using Twilio API for Business Communication
Twilio preparation:
For Twilio Account SID & Twilio Auth Token - Go to https://www.twilio.com/console/project/settings

SandBox Webhook - Go to: https://www.twilio.com/console/sms/whatsapp/sandbox Under the input box “WHEN A MESSAGE COMES IN” insert link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”. Also save the number bellow for future usage.
For production ready Twilio Messaging Service SID - Go to https://www.twilio.com/console/sms/services, and follow the steps to create messaging service. In the Properties tab you will find the SID.

Production Ready Webhook - For Messaging Service Webhook go to your created messaging service
https://www.twilio.com/console/sms/services under the Integration Tab. Select "Send a webhook" In "Request URL" enter link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”
Last updated
Was this helpful?