Tekos
  • General overview
  • Tekos Chat Workspace
    • Tekos Chat
      • Design and Interface of chat
      • Apps
    • Tekos Chat FAQ
      • How to create a workspace for my team?
      • How to invite members to my workspace?
      • What is a room and to create it?
      • Public or private room? What is the difference?
      • What is Roles & Permissions?
      • What is power level and how does it work?
      • How do I know if my message was read?
      • How can I share a file?
      • How to search messages and/or files.
      • How do I make video calls?
      • How do I change my profile settings?
      • Notifications settings.
      • Room settings.
      • How to leave a room?
      • Lab features
  • Flow Builder
    • Tekos Flow
      • Editor UI
      • Building your first flow
        • Import / Export Flow
      • Flow.tekos library
      • Subflows
  • Omnichannel Live Chat
    • Overview
    • Channels
      • WhatsApp
  • Building Apps
    • Building Apps
      • Connecting flow with the chat
      • HTTP Requests
        • Handle query parameters passed to an HTTP endpoint
        • Handle url parameters in an HTTP endpoint
    • Chat Surfaces
      • Modals - Adaptive Cards
        • Building An Adaptive Card
        • Basic usage of Cards
        • Variables in the Cards
        • Action Buttons
      • Messages
        • Instant Messaging
          • Message types
        • Getting the Messages
        • Getting events for a room
        • Messages webhook
    • Interactivity in the Chat
      • Shortcuts
      • Slash Commands
      • Buttons
Powered by GitBook
On this page

Was this helpful?

  1. Omnichannel Live Chat
  2. Channels

WhatsApp

Connect WhatsApp with your tekos omnichannel experience.

PreviousChannelsNextBuilding Apps

Last updated 4 years ago

Was this helpful?

If you have a multi-agent users, who communicate from their inbox to customer on Whatsapp, you may need using Twilio API for Business Communication

You can use the twilio whatsapp sandbox for testing and also the production ready mode with Messaging Service

Twilio preparation:

  • For Twilio Account SID & Twilio Auth Token - Go to https://www.twilio.com/console/project/settings

  • SandBox Webhook - Go to: https://www.twilio.com/console/sms/whatsapp/sandbox Under the input box “WHEN A MESSAGE COMES IN” insert link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”. Also save the number bellow for future usage.

  • For production ready Twilio Messaging Service SID - Go to https://www.twilio.com/console/sms/services, and follow the steps to create messaging service. In the Properties tab you will find the SID.

  • Production Ready Webhook - For Messaging Service Webhook go to your created messaging service

    https://www.twilio.com/console/sms/services under the Integration Tab. Select "Send a webhook" In "Request URL" enter link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”

Live credentials in Twilio settings page.
Properties Tab In Twilio Messaging Service
Integration Tab in Twilio Messaging Service