Connect WhatsApp with your tekos omnichannel experience.
Last updated
Connect WhatsApp with your tekos omnichannel experience.
Last updated
If you have a multi-agent users, who communicate from their inbox to customer on Whatsapp, you may need using Twilio API for Business Communication
You can use the twilio whatsapp sandbox for testing and also the production ready mode with Messaging Service
Twilio preparation:
For Twilio Account SID & Twilio Auth Token - Go to https://www.twilio.com/console/project/settings
SandBox Webhook - Go to: https://www.twilio.com/console/sms/whatsapp/sandbox Under the input box “WHEN A MESSAGE COMES IN” insert link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”. Also save the number bellow for future usage.
For production ready Twilio Messaging Service SID - Go to https://www.twilio.com/console/sms/services, and follow the steps to create messaging service. In the Properties tab you will find the SID.
Production Ready Webhook - For Messaging Service Webhook go to your created messaging service
https://www.twilio.com/console/sms/services under the Integration Tab. Select "Send a webhook" In "Request URL" enter link to your webhook, it should look like this “https://{your-flow-name}.tekos.co/api/v1/whatsapp”
