Tekos
  • General overview
  • Tekos Chat Workspace
    • Tekos Chat
      • Design and Interface of chat
      • Apps
    • Tekos Chat FAQ
      • How to create a workspace for my team?
      • How to invite members to my workspace?
      • What is a room and to create it?
      • Public or private room? What is the difference?
      • What is Roles & Permissions?
      • What is power level and how does it work?
      • How do I know if my message was read?
      • How can I share a file?
      • How to search messages and/or files.
      • How do I make video calls?
      • How do I change my profile settings?
      • Notifications settings.
      • Room settings.
      • How to leave a room?
      • Lab features
  • Flow Builder
    • Tekos Flow
      • Editor UI
      • Building your first flow
        • Import / Export Flow
      • Flow.tekos library
      • Subflows
  • Omnichannel Live Chat
    • Overview
    • Channels
      • WhatsApp
  • Building Apps
    • Building Apps
      • Connecting flow with the chat
      • HTTP Requests
        • Handle query parameters passed to an HTTP endpoint
        • Handle url parameters in an HTTP endpoint
    • Chat Surfaces
      • Modals - Adaptive Cards
        • Building An Adaptive Card
        • Basic usage of Cards
        • Variables in the Cards
        • Action Buttons
      • Messages
        • Instant Messaging
          • Message types
        • Getting the Messages
        • Getting events for a room
        • Messages webhook
    • Interactivity in the Chat
      • Shortcuts
      • Slash Commands
      • Buttons
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  1. Omnichannel Live Chat

Overview

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Tekos Workspace to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer service.

Channels available with Omnichannel for Customer Service

You can enable the following channels in your organization with Omnichannel for Customer Service.

Chat

Chat is an engagement channel that enables your agents to connect with customers in real-time.

SMS

SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages.

Social channels

Social channels such as WhatsApp, Telegram, and Facebook give you an incredible opportunity to capitalize on the social media trend and engage with your customers in a seamless and personalized experience. In addition to the aforementioned generally available channels, Custom channels are currently available in preview.

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Last updated 4 years ago

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