# Overview

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Tekos Workspace to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer service. 

### Channels available with Omnichannel for Customer Service <a href="#channels-available-with-omnichannel-for-customer-service" id="channels-available-with-omnichannel-for-customer-service"></a>

You can enable the following channels in your organization with Omnichannel for Customer Service.

#### Chat <a href="#chat" id="chat"></a>

Chat is an engagement channel that enables your agents to connect with customers in real-time.&#x20;

#### SMS <a href="#sms" id="sms"></a>

SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages.

#### &#x20;Social channels

Social channels such as WhatsApp, Telegram, and Facebook give you an incredible opportunity to capitalize on the social media trend and engage with your customers in a seamless and personalized experience. In addition to the aforementioned generally available channels, Custom channels are currently available in preview.&#x20;


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